# Send Email Invitations for Application Signup - No email sent?

**URL:** <https://community.auth0.com/t/send-email-invitations-for-application-signup-no-email-sent/189320>\
**Category:** Get Help\
**Tags:** reset-password-prompt-new-experience, login-experience\
**Created:** [July 17, 2025, 2:45pm UTC](https://community.auth0.com/t/send-email-invitations-for-application-signup-no-email-sent/189320 "2025-07-17T14:45:41Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![james19](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/james19/32/75702_2.png) [@james19](https://community.auth0.com/u/james19)\
**Post date:** [July 17, 2025, 2:45pm UTC](https://community.auth0.com/t/send-email-invitations-for-application-signup-no-email-sent/189320/1 "2025-07-17T14:45:41Z")

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I’m trying to follow this guide to implement an invite-only application: [https://auth0.com/docs/customize/email/send-email-invitations-for-application-signup](https://auth0.com/docs/customize/email/send-email-invitations-for-application-signup)

The language to me implies that an email will be sent to the new user when the password change ticket is created. But it doesn’t send an email when you create a password reset ticket. So why are there instructions to modify your password reset email template in here? I can’t understand the flow. Can someone please explain?

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**Author:** ![remus.ivan](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/remus.ivan/32/68771_2.png) [@remus.ivan](https://community.auth0.com/u/remus.ivan)\
**Post date:** [July 21, 2025, 7:23pm UTC](https://community.auth0.com/t/send-email-invitations-for-application-signup-no-email-sent/189320/3 "2025-07-21T19:23:32Z")

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Hi @james19,

Welcome back to the Auth0 Community!

The password reset ticket also provides an email to the user, as mentioned in our documentation as well:

> [Trigger an interactive password reset flow](https://auth0.com/docs/authenticate/database-connections/password-change#trigger-an-interactive-password-reset-flow) that sends the user a link through email. The link opens the Auth0 password reset page where the user can enter a new password.

The email invitation for application signup is basically a password reset email, but customized in such a way that after a user sets their password a newly created user in configured within Auth0, while the only customization needed is for the password reset UI using query parameters.

I believe this [Knowledge Article](https://community.auth0.com/t/send-email-invitations-for-application-signup-additional-information/141010) on **Send Email Invitations for Application Signup - Additional Information** should help better understand and configure the invitations. [This article](https://community.auth0.com/t/optional-approach-to-email-invitations-for-application-signup/124462) provides another step by step documentation and configuration.

Thanks!  
Kind regards,  
Remus

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [August 4, 2025, 7:24pm UTC](https://community.auth0.com/t/send-email-invitations-for-application-signup-no-email-sent/189320/4 "2025-08-04T19:24:25Z")

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