# Security code login failure

**URL:** <https://community.auth0.com/t/security-code-login-failure/13658>\
**Category:** Get Help\
**Created:** [July 26, 2018, 12:17am UTC](https://community.auth0.com/t/security-code-login-failure/13658 "2018-07-26T00:17:04Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![scott\_h](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/scott_h/32/8268_2.png) [@scott\_h](https://community.auth0.com/u/scott_h)\
**Post date:** [July 26, 2018, 12:17am UTC](https://community.auth0.com/t/security-code-login-failure/13658/1 "2018-07-26T00:17:04Z")

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My security code is invalid, l’m unable to receive sms due to lost device; what can be done?

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**Author:** ![kimcodes](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/kimcodes/32/81052_2.png) [@kimcodes](https://community.auth0.com/u/kimcodes)\
**Post date:** [July 26, 2018, 3:31pm UTC](https://community.auth0.com/t/security-code-login-failure/13658/2 "2018-07-26T15:31:33Z")

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👋 @scott_h are you referring to your Auth0 tenant account and that you are locked out of ? If you’re not able to open a [support ticket](https://support.auth0.com/) please DM me for your details and I can have someone contact you to restore your account.

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [July 26, 2019, 8:44am UTC](https://community.auth0.com/t/security-code-login-failure/13658/3 "2019-07-26T08:44:49Z")

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