# Reset User MFA options are different **URL:** \ **Category:** Get Help\ **Tags:** mfa\ **Created:** [January 13, 2021, 9:30am UTC](https://community.auth0.com/t/reset-user-mfa-options-are-different/56110 "2021-01-13T09:30:06Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![markstephenson](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/markstephenson/32/26004_2.png) [@markstephenson](https://community.auth0.com/u/markstephenson)\ **Post date:** [January 13, 2021, 9:30am UTC](https://community.auth0.com/t/reset-user-mfa-options-are-different/56110/1 "2021-01-13T09:30:06Z")
> **[Reset User Multi-Factor Authentication and Recovery Codes](https://auth0.com/docs/secure/multi-factor-authentication/reset-user-mfa)** > > Learn how to reset a user's MFA in case they lose their mobile device and do not have a recovery code. One of our users has lost his device and recovery codes so I am trying to follow this guide to reset/remove MFA and I do not have the same options in the actions dropdown as suggested in the link provided. Is it still possible via the dashboard to remove/reset MFA for a single user? ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [January 13, 2021, 12:20pm UTC](https://community.auth0.com/t/reset-user-mfa-options-are-different/56110/2 "2021-01-13T12:20:55Z")
Hey there Mark! Is it a normal user or some other admin of your tenant? ---
**Author:** ![markstephenson](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/markstephenson/32/26004_2.png) [@markstephenson](https://community.auth0.com/u/markstephenson)\ **Post date:** [January 13, 2021, 1:11pm UTC](https://community.auth0.com/t/reset-user-mfa-options-are-different/56110/4 "2021-01-13T13:11:34Z")
Hi, I am admin of the tenant, but I am updating a non admin. ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [January 13, 2021, 1:25pm UTC](https://community.auth0.com/t/reset-user-mfa-options-are-different/56110/5 "2021-01-13T13:25:40Z")
Got it. Can you share with me the screenshot of how it looks for you? ---
**Author:** ![markstephenson](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/markstephenson/32/26004_2.png) [@markstephenson](https://community.auth0.com/u/markstephenson)\ **Post date:** [January 13, 2021, 1:27pm UTC](https://community.auth0.com/t/reset-user-mfa-options-are-different/56110/6 "2021-01-13T13:27:45Z")
![image](https://global.discourse-cdn.com/auth0/original/3X/5/6/564e0235a3613870bc061c69fd32581987f63162.png) ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [January 13, 2021, 1:44pm UTC](https://community.auth0.com/t/reset-user-mfa-options-are-different/56110/7 "2021-01-13T13:44:46Z")
Hmm that’s weird. Are you sure this user is enrolled into MFA? ---
**Author:** ![markstephenson](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/markstephenson/32/26004_2.png) [@markstephenson](https://community.auth0.com/u/markstephenson)\ **Post date:** [January 13, 2021, 1:53pm UTC](https://community.auth0.com/t/reset-user-mfa-options-are-different/56110/8 "2021-01-13T13:53:50Z")
The user says he is. And previously used authenticator. We’ve asked for him to share a screenshot of the login page so we can see whats going on. I used the management API to get his enrollments and couldnt see anything there (i got an empty response). ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [January 13, 2021, 2:09pm UTC](https://community.auth0.com/t/reset-user-mfa-options-are-different/56110/9 "2021-01-13T14:09:39Z")
Can you shoot me a direct message here in the forum with your tenant name and. that user user id so we can investigate that? Thank you! ---
**Author:** ![markstephenson](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/markstephenson/32/26004_2.png) [@markstephenson](https://community.auth0.com/u/markstephenson)\ **Post date:** [January 14, 2021, 1:12pm UTC](https://community.auth0.com/t/reset-user-mfa-options-are-different/56110/10 "2021-01-14T13:12:56Z")
Thanks - Our user took a little while to get back to me and I wanted to verify things for myself on his screen. I have sent you the information via DM. ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [January 14, 2021, 1:26pm UTC](https://community.auth0.com/t/reset-user-mfa-options-are-different/56110/11 "2021-01-14T13:26:19Z")
Thanks let’s continue there! ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [January 14, 2021, 4:19pm UTC](https://community.auth0.com/t/reset-user-mfa-options-are-different/56110/12 "2021-01-14T16:19:29Z")
It turned out that the user was in separate MFA system not Auth0 one. ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [January 14, 2021, 4:19pm UTC](https://community.auth0.com/t/reset-user-mfa-options-are-different/56110/13 "2021-01-14T16:19:35Z")