# Reset password email not receiving

**URL:** <https://community.auth0.com/t/reset-password-email-not-receiving/127278>\
**Category:** Get Help\
**Tags:** user-password-management, user-management\
**Created:** [February 14, 2024, 10:02am UTC](https://community.auth0.com/t/reset-password-email-not-receiving/127278 "2024-02-14T10:02:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sankar](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/sankar/32/49270_2.png) [@sankar](https://community.auth0.com/u/sankar)\
**Post date:** [February 14, 2024, 10:02am UTC](https://community.auth0.com/t/reset-password-email-not-receiving/127278/1 "2024-02-14T10:02:13Z")

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Hi,  
We are using Amazon SES as an email provider for our application. When the user invokes reset password flow from the client side, emails are not received. Followed the doc from the link below  
[https://auth0.com/docs/authenticate/database-connections/password-change#authentication-api](https://auth0.com/docs/authenticate/database-connections/password-change#authentication-api)  
Calling change\_password API from the Node server side and passing all the values as mentioned in the doc, still, I get an error as **email or username required**. Please help to solve the issue ASAP.

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**Author:** ![dawid.matuszczyk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dawid.matuszczyk/32/74550_2.png) [@dawid.matuszczyk](https://community.auth0.com/u/dawid.matuszczyk)\
**Post date:** [February 29, 2024, 8:12pm UTC](https://community.auth0.com/t/reset-password-email-not-receiving/127278/2 "2024-02-29T20:12:55Z")

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Hi @sankar

Welcome to the Auth0 Community!

Thank you for posting your question! I assume that you connected Amazon SES properly, can you check that you send the change password ticket properly → [Auth0 Management API v2](https://auth0.com/docs/api/management/v2/tickets/post-password-change)

Thanks  
Dawid

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [March 14, 2024, 8:13pm UTC](https://community.auth0.com/t/reset-password-email-not-receiving/127278/3 "2024-03-14T20:13:50Z")

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