# Reset MFA request **URL:** \ **Category:** Get Help\ **Tags:** mfa-prompt-new-experience, mfa\ **Created:** [July 28, 2025, 8:52am UTC](https://community.auth0.com/t/reset-mfa-request/189754 "2025-07-28T08:52:16Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![ext-liisa.vuorenmaa](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/ext-liisa.vuorenmaa/32/74913_2.png) [@ext-liisa.vuorenmaa](https://community.auth0.com/u/ext-liisa.vuorenmaa)\ **Post date:** [July 28, 2025, 8:52am UTC](https://community.auth0.com/t/reset-mfa-request/189754/1 "2025-07-28T08:52:16Z")
Dear Support Team, I am unable to access my account because I cannot complete the multi-factor authentication (MFA) process. I have a paid account through my company, but I’m currently locked out and therefore unable to submit a support request through the usual portal. Could you please assist me by resetting the MFA for my account? Thank you in advance for your help. Best regards, Liisa Vuorenmaa ---
**Author:** ![teodor.andrei](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/teodor.andrei/32/75320_2.png) [@teodor.andrei](https://community.auth0.com/u/teodor.andrei)\ **Post date:** [July 28, 2025, 10:11am UTC](https://community.auth0.com/t/reset-mfa-request/189754/3 "2025-07-28T10:11:11Z")
Hi @ext-liisa.vuorenmaa, and welcome to the Auth0 Community! For us to be able to start the MFA Reset process, please send a DM to [@support](https://community.auth0.com/g/support). Have a great day! Teodor. ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [August 11, 2025, 10:11am UTC](https://community.auth0.com/t/reset-mfa-request/189754/4 "2025-08-11T10:11:58Z")
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