Resending via management api doesnt seem to work

Help
1

Hi,
using the Auth0 Management API v2 it successfully creates a job, later I check on that job with /jobs/{job_id} and it says it’s completed, however I don’t receive the email. Normal initial verification works as expected. Could there be some setting I’m missing/ is it possible to see logs for these jobs somewhere? The test user had verification email sent but it hadn’t click on it.

Thanks, Jānis

2

Here’s a few things that you can do in order to try to obtain additional information about what’s going on:

  • after performing the API call check the tenant logs section in your tenant dashboard; there should be two log entries associated with this. One for the API operation that requested the email to be sent and another associated with the email sending process itself; on the success case you should have a success verification email request entry (svr).
  • configure a mail provider like mailtrap.io in order to confirm if the issue is not related to email provider nor user email inboxes.
3

Thanks, looks like the issue is with our sendinblue SMTP, not auth0.