# "Request to Webtask exceeded allowed execution time" on the production environment

**URL:** <https://community.auth0.com/t/request-to-webtask-exceeded-allowed-execution-time-on-the-production-environment/87180>\
**Category:** Get Help\
**Tags:** issue, rules, login, auth0\
**Created:** [July 19, 2022, 8:49am UTC](https://community.auth0.com/t/request-to-webtask-exceeded-allowed-execution-time-on-the-production-environment/87180 "2022-07-19T08:49:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mykc](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/mykc/32/33738_2.png) [@mykc](https://community.auth0.com/u/mykc)\
**Post date:** [July 19, 2022, 8:49am UTC](https://community.auth0.com/t/request-to-webtask-exceeded-allowed-execution-time-on-the-production-environment/87180/1 "2022-07-19T08:49:25Z")

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**Issue:**  
One time got an error Request to Webtask exceeded the allowed execution time.  
**Description:**  
We got this error one time in the production environment. We can not debug and turn off rules.  
Make it possible to understand which rule has fallen with this error in the past.

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**Author:** ![dan.woda](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dan.woda/32/18340_2.png) [@dan.woda](https://community.auth0.com/u/dan.woda)\
**Post date:** [July 20, 2022, 4:21pm UTC](https://community.auth0.com/t/request-to-webtask-exceeded-allowed-execution-time-on-the-production-environment/87180/3 "2022-07-20T16:21:31Z")

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Hi @mykc,

Welcome to the Auth0 Community!

This error occurs when a rule/hook/etc. times out. Take a look at this FAQ for more info:

[https://community.auth0.com/t/request-to-webtask-exceeded-allowed-execution-time-error-in-rules/87150](https://community.auth0.com/t/request-to-webtask-exceeded-allowed-execution-time-error-in-rules/87150)

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**Author:** ![dan.woda](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dan.woda/32/18340_2.png) [@dan.woda](https://community.auth0.com/u/dan.woda)\
**Post date:** [August 13, 2022, 12:06am UTC](https://community.auth0.com/t/request-to-webtask-exceeded-allowed-execution-time-on-the-production-environment/87180/4 "2022-08-13T00:06:40Z")

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