# Refund on the unused time

**URL:** <https://community.auth0.com/t/refund-on-the-unused-time/121042>\
**Category:** Get Help\
**Tags:** refund, subscription-billing\
**Created:** [November 16, 2023, 2:40pm UTC](https://community.auth0.com/t/refund-on-the-unused-time/121042 "2023-11-16T14:40:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dereklim12](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dereklim12/32/48616_2.png) [@dereklim12](https://community.auth0.com/u/dereklim12)\
**Post date:** [November 16, 2023, 2:40pm UTC](https://community.auth0.com/t/refund-on-the-unused-time/121042/1 "2023-11-16T14:40:26Z")

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Hi @support1 , I’ve decided to go a different way for my needs. I’ve downgraded my subscription and would like to get a refund on the unused time. Can someone help with that?  
Thank you!

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**Author:** ![rueben.tiow](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/rueben.tiow/32/11646_2.png) [@rueben.tiow](https://community.auth0.com/u/rueben.tiow)\
**Post date:** [November 16, 2023, 4:26pm UTC](https://community.auth0.com/t/refund-on-the-unused-time/121042/3 "2023-11-16T16:26:38Z")

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Hi @dereklim12,

Thanks for reaching out to the Auth0 Community!

To request a refund for the time you didn’t use, kindly [submit a support ticket](https://support.auth0.com/). They will be able to help you with this process.

Thanks,  
Rueben

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [November 30, 2023, 4:26pm UTC](https://community.auth0.com/t/refund-on-the-unused-time/121042/4 "2023-11-30T16:26:59Z")

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