# Recovery code lost new device

**URL:** <https://community.auth0.com/t/recovery-code-lost-new-device/54598>\
**Category:** Get Help\
**Created:** [December 10, 2020, 2:26am UTC](https://community.auth0.com/t/recovery-code-lost-new-device/54598 "2020-12-10T02:26:46Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kortnycall5](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/kortnycall5/32/26159_2.png) [@kortnycall5](https://community.auth0.com/u/kortnycall5)\
**Post date:** [December 10, 2020, 2:26am UTC](https://community.auth0.com/t/recovery-code-lost-new-device/54598/1 "2020-12-10T02:26:46Z")

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I know this question has been answered but this website is proving extremely difficult for me to navigate. I cannot figure out how to send a DM. I’ve lost my recovery code after getting a new phone. Can someone please help me?

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [December 10, 2020, 8:45am UTC](https://community.auth0.com/t/recovery-code-lost-new-device/54598/3 "2020-12-10T08:45:58Z")

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Hey there!

Sure! I’m here for you! In this FAQ:

[https://community.auth0.com/t/account-locked-mfa-resets-requests/22920](https://community.auth0.com/t/account-locked-mfa-resets-requests/22920)

there is the listed info that you need to provide to me via DM to perform the reset. In order to send me a DM just click on my avatar and there should be a blue message button 🙂

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [December 15, 2020, 3:26pm UTC](https://community.auth0.com/t/recovery-code-lost-new-device/54598/4 "2020-12-15T15:26:24Z")

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