# Payment failure

**URL:** <https://community.auth0.com/t/payment-failure/181829>\
**Category:** Get Help\
**Tags:** retry-payment, subscription-billing\
**Created:** [February 10, 2025, 3:03am UTC](https://community.auth0.com/t/payment-failure/181829 "2025-02-10T03:03:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mohit.joshi](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/mohit.joshi/32/72427_2.png) [@mohit.joshi](https://community.auth0.com/u/mohit.joshi)\
**Post date:** [February 10, 2025, 3:03am UTC](https://community.auth0.com/t/payment-failure/181829/1 "2025-02-10T03:03:14Z")

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I have seen this reported by multiple people but not sure if anyone could make it work with suggested solution. Here in India 3d secure page is redirect during payment and there is no explicit link/sms on credit-card-mobile-banking to approve

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**Author:** ![dawid.matuszczyk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dawid.matuszczyk/32/74550_2.png) [@dawid.matuszczyk](https://community.auth0.com/u/dawid.matuszczyk)\
**Post date:** [February 10, 2025, 11:21am UTC](https://community.auth0.com/t/payment-failure/181829/3 "2025-02-10T11:21:32Z")

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Hi @mohit.joshi

Welcome to the Auth0 Community!

Can you send to the [@support](https://community.auth0.com/groups/support) group via DM your tenant name and account email address? I will open a ticket for the DSE team.

Thanks  
Dawid

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [February 24, 2025, 11:21am UTC](https://community.auth0.com/t/payment-failure/181829/4 "2025-02-24T11:21:40Z")

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