# Passwordless emails stopped sending today

**URL:** <https://community.auth0.com/t/passwordless-emails-stopped-sending-today/122572>\
**Category:** Get Help\
**Tags:** new-universal-login-experience, login-experience\
**Created:** [December 7, 2023, 10:14pm UTC](https://community.auth0.com/t/passwordless-emails-stopped-sending-today/122572 "2023-12-07T22:14:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![steve.scribble](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@steve.scribble](https://community.auth0.com/u/steve.scribble)\
**Post date:** [December 7, 2023, 10:14pm UTC](https://community.auth0.com/t/passwordless-emails-stopped-sending-today/122572/1 "2023-12-07T22:14:21Z")

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Hi, I’ve been receiving reports of emails not being sent with the auth codes. The logs indicate that the email has been sent without errors and nothing is showing up in spam folders.

Is there anywhere else I should be looking?

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**Author:** ![ty.frith](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/ty.frith/32/58484_2.png) [@ty.frith](https://community.auth0.com/u/ty.frith)\
**Post date:** [December 8, 2023, 1:34am UTC](https://community.auth0.com/t/passwordless-emails-stopped-sending-today/122572/3 "2023-12-08T01:34:47Z")

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Hello @steve.scribble welcome to the community!

Are you using a the Auth0 provider or an [external provider](https://auth0.com/docs/customize/email/smtp-email-providers/configure-custom-external-smtp-email-provider)? If you’re using the Auth0 provider, it’s prone to these sorts of issues and is really only intended for development/trial use.

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**Author:** ![steve.scribble](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@steve.scribble](https://community.auth0.com/u/steve.scribble)\
**Post date:** [December 8, 2023, 1:57am UTC](https://community.auth0.com/t/passwordless-emails-stopped-sending-today/122572/4 "2023-12-08T01:57:52Z")

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Thanks @ty.frith, yes I’m using the Auth0 provider and on the free plan. I’ll look into using our own smtp.

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [December 22, 2023, 1:58am UTC](https://community.auth0.com/t/passwordless-emails-stopped-sending-today/122572/5 "2023-12-22T01:58:35Z")

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