# Password reset shows success but it actually didn't occur in AD

**URL:** <https://community.auth0.com/t/password-reset-shows-success-but-it-actually-didnt-occur-in-ad/191268>\
**Category:** Get Help\
**Tags:** reset-password-prompt-new-experience, login-experience\
**Created:** [August 29, 2025, 6:48pm UTC](https://community.auth0.com/t/password-reset-shows-success-but-it-actually-didnt-occur-in-ad/191268 "2025-08-29T18:48:39Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![nik.baleca](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/nik.baleca/32/68749_2.png) [@nik.baleca](https://community.auth0.com/u/nik.baleca)\
**Post date:** [August 29, 2025, 8:03pm UTC](https://community.auth0.com/t/password-reset-shows-success-but-it-actually-didnt-occur-in-ad/191268/3 "2025-08-29T20:03:06Z")

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Hi @lscharf

I would suggest to review [this](https://community.auth0.com/t/password-write-back-using-ad-ldap-connector-not-working/181811) community post regarding a similar issue. It states that:

> Looks like all I needed was to switch to ldaps, and set ENABLE\_ACTIVE\_DIRECTORY\_UNICODE\_PASSWORD (as well as ENABLE\_WRITE\_BACK) to true. I can now use Auth0 password reset to change passwords on AWS Managed Active Directory. Yay!

Let me know if that helps or not!

Kind Regards,  
Nik

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