# Password reset shows success but it actually didn't occur in AD

**URL:** <https://community.auth0.com/t/password-reset-shows-success-but-it-actually-didnt-occur-in-ad/191268>\
**Category:** Get Help\
**Tags:** reset-password-prompt-new-experience, login-experience\
**Created:** [August 29, 2025, 6:48pm UTC](https://community.auth0.com/t/password-reset-shows-success-but-it-actually-didnt-occur-in-ad/191268 "2025-08-29T18:48:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![lscharf](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lscharf/32/76385_2.png) [@lscharf](https://community.auth0.com/u/lscharf)\
**Post date:** [August 29, 2025, 6:48pm UTC](https://community.auth0.com/t/password-reset-shows-success-but-it-actually-didnt-occur-in-ad/191268/1 "2025-08-29T18:48:39Z")

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I’ve set up a connection to our Active Directory with the auth0 ldap agent. It works fine for users to log into our application, but when a user uses the auth0 password reset option, both the auth0 log and the ldap agent log show success, yet the password remains the same in Active Directory and the server log does not show a change password attempt having happened. I’m very new to auth0, so it’s very likely I’m missing something obvious. Thanks for any help.

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**Author:** ![nik.baleca](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/nik.baleca/32/68749_2.png) [@nik.baleca](https://community.auth0.com/u/nik.baleca)\
**Post date:** [August 29, 2025, 8:03pm UTC](https://community.auth0.com/t/password-reset-shows-success-but-it-actually-didnt-occur-in-ad/191268/3 "2025-08-29T20:03:06Z")

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Hi @lscharf

I would suggest to review [this](https://community.auth0.com/t/password-write-back-using-ad-ldap-connector-not-working/181811) community post regarding a similar issue. It states that:

> Looks like all I needed was to switch to ldaps, and set ENABLE\_ACTIVE\_DIRECTORY\_UNICODE\_PASSWORD (as well as ENABLE\_WRITE\_BACK) to true. I can now use Auth0 password reset to change passwords on AWS Managed Active Directory. Yay!

Let me know if that helps or not!

Kind Regards,  
Nik

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**Author:** ![lscharf](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lscharf/32/76385_2.png) [@lscharf](https://community.auth0.com/u/lscharf)\
**Post date:** [September 2, 2025, 7:03pm UTC](https://community.auth0.com/t/password-reset-shows-success-but-it-actually-didnt-occur-in-ad/191268/4 "2025-09-02T19:03:46Z")

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Thank you, Nik. I will try those two things. It looks like LDAPS requires a certificate so I’ve contacted IT.

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [September 16, 2025, 7:04pm UTC](https://community.auth0.com/t/password-reset-shows-success-but-it-actually-didnt-occur-in-ad/191268/5 "2025-09-16T19:04:32Z")

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