# Password reset over phone/text?

**URL:** <https://community.auth0.com/t/password-reset-over-phone-text/136815>\
**Category:** Get Help\
**Tags:** reset-password-prompt-new-experience, login-experience\
**Created:** [June 21, 2024, 5:43pm UTC](https://community.auth0.com/t/password-reset-over-phone-text/136815 "2024-06-21T17:43:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ben.zoon](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@ben.zoon](https://community.auth0.com/u/ben.zoon)\
**Post date:** [June 21, 2024, 5:43pm UTC](https://community.auth0.com/t/password-reset-over-phone-text/136815/1 "2024-06-21T17:43:36Z")

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Hello!

We were intrigued by the addition of phone number as a login identifier. [Flexible Identifiers and Attributes](https://auth0.com/docs/authenticate/database-connections/flexible-identifiers-and-attributes).

My question: Can we expect the password reset flow, which currently seems to rely on email, to also be doable over phone/text? We have some users that don’t have personal emails and so accomplishing password resets over phone would be a better option.

Thanks for your help!

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**Author:** ![marcelina.barycka](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/marcelina.barycka/32/56162_2.png) [@marcelina.barycka](https://community.auth0.com/u/marcelina.barycka)\
**Post date:** [June 24, 2024, 12:13pm UTC](https://community.auth0.com/t/password-reset-over-phone-text/136815/4 "2024-06-24T12:13:23Z")

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Hello @ben.zoon !

As far as I can see, that is correct; `phone_nember` can be turned on as an identifier also _without the accompanying `email` identifier_ for the database connection; so the user can use their phone number to reset the password. 🙂

 ![image](https://global.discourse-cdn.com/auth0/original/3X/f/7/f75a7fc48245903be6beb1622285210b3283156b.png)

I went through a test user login flow with the above setting, and after clicking “`Forgot password?`” on one of the New Universal Login screens, I can see Auth0 asks this question in the next screen:

 ![image](https://global.discourse-cdn.com/auth0/original/3X/4/d/4d2b82b1c9ee0b3257482c414dba0d72999802d0.png)

To receive a call or SMS with the 6-digit password reset code, one needs to have a [phone provider](https://auth0.com/docs/customize/phone-messages/configure-phone-messaging-providers) configured in their Auth0 tenant. I do not have it, so I can’t complete the flow, but if you have it configured, you should be able to go through the entire flow.

Do you have any other questions about the phone number identifier?

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [July 8, 2024, 12:14pm UTC](https://community.auth0.com/t/password-reset-over-phone-text/136815/5 "2024-07-08T12:14:18Z")

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