# Password reset emails not being sent

**URL:** <https://community.auth0.com/t/password-reset-emails-not-being-sent/75819>\
**Category:** Get Help\
**Created:** [January 4, 2022, 8:33pm UTC](https://community.auth0.com/t/password-reset-emails-not-being-sent/75819 "2022-01-04T20:33:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![napter](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/napter/32/13118_2.png) [@napter](https://community.auth0.com/u/napter)\
**Post date:** [January 4, 2022, 8:33pm UTC](https://community.auth0.com/t/password-reset-emails-not-being-sent/75819/1 "2022-01-04T20:33:12Z")

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Users are not receiving password reset emails. I tested this myself and no password reset email was sent. It did not go to spam either. I am not using a third party email provider.

The auth0 log shows “Success Change Password Request” but the email never arrives.

Is something wrong with Auth0 outbound password reset emails?

UPDATE: I changed to a custom provider and now the email went through so it looks like there is a problem with Auth0’s direct outbound password reset emails.

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**Author:** ![rueben.tiow](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/rueben.tiow/32/11646_2.png) [@rueben.tiow](https://community.auth0.com/u/rueben.tiow)\
**Post date:** [January 4, 2022, 9:45pm UTC](https://community.auth0.com/t/password-reset-emails-not-being-sent/75819/3 "2022-01-04T21:45:43Z")

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Hi @napter,

Welcome to the Auth0 Community!

I understand that you’ve encountered issues with the default Auth0 email provider. There were recent issues with the Auth0 email provider occasionally having disruptions or latencies.

In this scenario, I strongly recommend [configuring an external email provider](https://auth0.com/docs/brand-and-customize/email/smtp-email-providers), as you have already done, to avoid any problems.

Please let me know if you have any questions.

Thank you.

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [January 19, 2022, 9:46pm UTC](https://community.auth0.com/t/password-reset-emails-not-being-sent/75819/4 "2022-01-19T21:46:11Z")

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