# Password reset email not being sent from Universal Login

**URL:** <https://community.auth0.com/t/password-reset-email-not-being-sent-from-universal-login/55519>\
**Category:** Get Help\
**Tags:** password-reset, login\
**Created:** [December 30, 2020, 10:35pm UTC](https://community.auth0.com/t/password-reset-email-not-being-sent-from-universal-login/55519 "2020-12-30T22:35:10Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![kevinlam](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/kevinlam/32/26581_2.png) [@kevinlam](https://community.auth0.com/u/kevinlam)\
**Post date:** [December 30, 2020, 10:35pm UTC](https://community.auth0.com/t/password-reset-email-not-being-sent-from-universal-login/55519/1 "2020-12-30T22:35:11Z")

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My users are having trouble receiving the password reset emails. I am using SendGrid and when I try sending test emails from the Auth0 Dashboard under Email/Email Templates/Change Password, I am able to receive it (I can see the email in my inbox and in the SendGrid activity dashboard).

However when I try to send a password reset from the Universal Login, I get a message confirming that the email is sent, but I don’t see it in my inbox and it doesn’t show up in the SendGrid activity dashboard. Am I missing a configuration somewhere?

Thanks,

Kevin

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**Author:** ![kevinlam](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/kevinlam/32/26581_2.png) [@kevinlam](https://community.auth0.com/u/kevinlam)\
**Post date:** [December 30, 2020, 10:53pm UTC](https://community.auth0.com/t/password-reset-email-not-being-sent-from-universal-login/55519/2 "2020-12-30T22:53:26Z")

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Nevermind, looks like error was between keyboard and the chair.

The user I was testing with is a google-oauth2 user, but when I tested it against username-password-authentication user it worked fine.

Thanks, sorry for the noise.

Kevin

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**Author:** ![stephanie.chamblee](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/stephanie.chamblee/32/26087_2.png) [@stephanie.chamblee](https://community.auth0.com/u/stephanie.chamblee)\
**Post date:** [December 31, 2020, 5:07pm UTC](https://community.auth0.com/t/password-reset-email-not-being-sent-from-universal-login/55519/3 "2020-12-31T17:07:45Z")

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Glad the password reset is working for you now!

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [January 15, 2021, 5:07pm UTC](https://community.auth0.com/t/password-reset-email-not-being-sent-from-universal-login/55519/4 "2021-01-15T17:07:54Z")

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