We’ve received reports of some users being unable to reset their password, as the URL was invalid.
The URL of the password reset is altered, so that it contains a question mark, followed by a space, between our domain name and the slash after the domain name.
Usual (correct) result:
Reset your password https://our-url.com! /lo/reset?ticket=alekfjjleakfkjaljfelka#
(I’ve added indentation here for ease of readability)
While obviously what the email client does is not under your control, I hope that you may have encountered similar problems sometimes so that maybe you know how to deal with that.
As of now, we know that:
- not all of the Outlook versions are affected (I’ve tried with mine and it worked fine)
- we don’t know which version is (neither if it is desktop or web or what - apparently it isn’t mobile, though)
Hope you’ll be able to help somehow