# Not receiving password reset email

**URL:** <https://community.auth0.com/t/not-receiving-password-reset-email/27678>\
**Category:** Get Help\
**Created:** [July 9, 2019, 3:35pm UTC](https://community.auth0.com/t/not-receiving-password-reset-email/27678 "2019-07-09T15:35:25Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![chris.jones](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/chris.jones/32/12821_2.png) [@chris.jones](https://community.auth0.com/u/chris.jones)\
**Post date:** [July 9, 2019, 3:35pm UTC](https://community.auth0.com/t/not-receiving-password-reset-email/27678/1 "2019-07-09T15:35:25Z")

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Hi, is there a known issue with password reset emails not being sent for Auth0 login? They do not seem to come through.

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**Author:** ![dan.woda](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dan.woda/32/18340_2.png) [@dan.woda](https://community.auth0.com/u/dan.woda)\
**Post date:** [July 9, 2019, 4:57pm UTC](https://community.auth0.com/t/not-receiving-password-reset-email/27678/3 "2019-07-09T16:57:31Z")

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Hi @chris.jones,

I am not seeing any current known issues. I have a few questions that can help us narrow down the problem.

Are you receiving any errors in your logs when trying to send the emails? And are you using a custom email provider? That can sometimes be the issue.

Thanks,  
Dan

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**Author:** ![dan.woda](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dan.woda/32/18340_2.png) [@dan.woda](https://community.auth0.com/u/dan.woda)\
**Post date:** [July 16, 2019, 3:28pm UTC](https://community.auth0.com/t/not-receiving-password-reset-email/27678/4 "2019-07-16T15:28:34Z")

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A post was split to a new topic: [Roadrunner Email Not Working](https://community.auth0.com/t/roadrunner-email-not-working/28030)

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**Author:** ![dan.woda](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dan.woda/32/18340_2.png) [@dan.woda](https://community.auth0.com/u/dan.woda)\
**Post date:** [January 9, 2020, 8:18pm UTC](https://community.auth0.com/t/not-receiving-password-reset-email/27678/5 "2020-01-09T20:18:44Z")

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**Author:** ![lihua.zhang](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lihua.zhang/32/39683_2.png) [@lihua.zhang](https://community.auth0.com/u/lihua.zhang)\
**Post date:** [December 26, 2022, 11:52pm UTC](https://community.auth0.com/t/not-receiving-password-reset-email/27678/6 "2022-12-26T23:52:35Z")

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Link this topic to [this](https://community.auth0.com/t/password-reset-emails-not-received/95838) FAQ as it explains a couple of causes and solutions regarding why the password reset email are not received.