# Not all Auth0 users are able to SSO using Google **URL:** \ **Category:** Get Help\ **Created:** [January 24, 2019, 8:07pm UTC](https://community.auth0.com/t/not-all-auth0-users-are-able-to-sso-using-google/20503 "2019-01-24T20:07:47Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![cjj](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/cjj/32/10647_2.png) [@cjj](https://community.auth0.com/u/cjj)\ **Post date:** [January 24, 2019, 8:07pm UTC](https://community.auth0.com/t/not-all-auth0-users-are-able-to-sso-using-google/20503/1 "2019-01-24T20:07:47Z")
We use Auth0 to login via Google SSO. We have a test instance and not all users are able to SSO. The successful login shows a re-direct to `https://[domain-redacted].auth0.com/login?`and `https:/[domain-redacted].auth0.com/authorize?`. The unsuccessful login does not re-direct to the above URL and instead re-directs to our site and requires our username and password. I have both an error string and HAR-related data. We’ve also cleared cookies and tested on multiple browsers so we think it’s a configuration issue. The error string ID is 89784f6bf3fbccf2341c. ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [January 25, 2019, 9:07am UTC](https://community.auth0.com/t/not-all-auth0-users-are-able-to-sso-using-google/20503/3 "2019-01-25T09:07:34Z")
Hey there @cjj! Can I ask you to send me via DM the HAR file from the ones that are not able to do SSO? Please ask them to clear cookies before that and here’s a link you can send them on how to record a HAR file: > **[Generate and Analyze HAR Files](https://auth0.com/docs/troubleshoot/troubleshooting-tools/generate-and-analyze-har-files)** > > Learn how to troubleshoot with HAR files and steps to generate a HAR file. I’ll be happy to start digging into it further! ---
**Author:** ![cjj](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/cjj/32/10647_2.png) [@cjj](https://community.auth0.com/u/cjj)\ **Post date:** [January 25, 2019, 5:36pm UTC](https://community.auth0.com/t/not-all-auth0-users-are-able-to-sso-using-google/20503/4 "2019-01-25T17:36:12Z")
Thanks so much, Konrad! I’ll DM you with the HAR file. ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [August 29, 2019, 9:23am UTC](https://community.auth0.com/t/not-all-auth0-users-are-able-to-sso-using-google/20503/5 "2019-08-29T09:23:05Z")