# Not able to access the tenant anymore

**URL:** <https://community.auth0.com/t/not-able-to-access-the-tenant-anymore/185209>\
**Category:** Get Help\
**Tags:** user-management, free-trial\
**Created:** [April 9, 2025, 10:23am UTC](https://community.auth0.com/t/not-able-to-access-the-tenant-anymore/185209 "2025-04-09T10:23:22Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sanjay.jha](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/sanjay.jha/32/71203_2.png) [@sanjay.jha](https://community.auth0.com/u/sanjay.jha)\
**Post date:** [April 9, 2025, 10:23am UTC](https://community.auth0.com/t/not-able-to-access-the-tenant-anymore/185209/1 "2025-04-09T10:23:22Z")

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I created a tenant voxomos… I added another user as owner and removed the original user since the free account supports only one admin user. But now, neither the new user nor the old user is able to access the tenant. Auth0 starts asking me to create a new tenant instead.

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**Author:** ![dawid.matuszczyk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dawid.matuszczyk/32/74550_2.png) [@dawid.matuszczyk](https://community.auth0.com/u/dawid.matuszczyk)\
**Post date:** [April 9, 2025, 2:27pm UTC](https://community.auth0.com/t/not-able-to-access-the-tenant-anymore/185209/2 "2025-04-09T14:27:32Z")

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Hi @sanjay.jha

Welcome to the Auth0 Community!

Please send a DM to me with your auth0 account email address.

Thanks!  
Dawid

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [April 25, 2025, 5:17am UTC](https://community.auth0.com/t/not-able-to-access-the-tenant-anymore/185209/4 "2025-04-25T05:17:42Z")

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