Non-existent user displayed in the users list and can't be deleted

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1

Hi there!

Some user is displayed by Email in the list of users, but if I try to open its account I get a message that user doesn’t exist. If I try to remove it from the list, it stays there after this action.

How can I solve this issue?

2

If you tenant is located in the US-1 region this may be related to the incident on Monday (Increased error rates in user search endpoints and indexing delays • Auth0 Status Page); can you confirm if you tenant is indeed in that region or not as that would influence analysis of the situation.

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3

My tenant is located in US-1 exactly, and I created that user previous Monday (26 Oct). So, you described my situation. Confirm!

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4

@jmangelo So, how can I solve it? Can you help me with that?

5

As a possible quick fix attempt, have you tried to perform a DELETE user operation through the Management API (Auth0 Management API v2)? I believe that as part of the resolution of that incident a full re-index of user search will be completed, but due to the sheer volume of data a full re-index can take some time, hence my suggestion above.

If the delete does not work I would also try creating a new user with the same identifier in order to force an individual re-index of user search for that user identifier. I’m afraid I don’t have a particular user record in this situation so can’t confirm if any of these suggestions would resolve it ahead of a full re-index.

6

Unfortunately, nothing helped.

  1. I made the request for removing user by ID using Auth0 API. That ID I got from developers panel in the browser, because I couldn’t open an account page as I said in my issue description. I got 204 status OK which means that user is deleted successfully, but user remained in the list.
  2. I tried to recreate a user from scratch using the same Email, but Auth0 system created a user with the same Email and in the same connection. How is it possible?
7

@jmangelo Any thought?

8

Guys, the issue is not solved yet! Any reaction? :cry: This is an internal issue of this service…

9

The same thing happened to me just now. I have remove 2 users from the Users list page, but they are still showing up in the list and I can not do anything with them. But the worst part is that new users are not showing up either.

10

Looks like caching issue. It got resolved on the next day.

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11

Perfect! Glad it’s sorted out!

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But it’s not solved in my case. Guys, what to do? @konrad.sopala