# No password rest email being sent **URL:** \ **Category:** Get Help\ **Tags:** password-email, email\ **Created:** [November 17, 2017, 4:27am UTC](https://community.auth0.com/t/no-password-rest-email-being-sent/8765 "2017-11-17T04:27:36Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![matekb](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/matekb/32/6670_2.png) [@matekb](https://community.auth0.com/u/matekb)\ **Post date:** [November 17, 2017, 4:27am UTC](https://community.auth0.com/t/no-password-rest-email-being-sent/8765/1 "2017-11-17T04:27:36Z")
Password recovery emails in my app have stopped working. I have tried to switch provider from custom to auth0 and back with no results. This worked previously but have stopped working for some reason. Sending test mails from the Dashboard works but when using auth0-lock in my app no email is delivered, even though both the logs and the auth0-lock widget reports success. Any ideas on why this has stopped working? ---
**Author:** ![jmangelo](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/jmangelo/32/7923_2.png) [@jmangelo](https://community.auth0.com/u/jmangelo)\ **Post date:** [November 20, 2017, 9:15pm UTC](https://community.auth0.com/t/no-password-rest-email-being-sent/8765/2 "2017-11-20T21:15:14Z")
If you haven’t done so already I would check the answer to [this similar question](http://community.auth0.com/questions/9051/password-reset-mail-not-being-sent) as you may be in the same situation. Long story short, the reset password email template may have been disabled and given there’s no toggle at the UI level you may need to enable it through the API. ---
**Author:** ![matekb](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/matekb/32/6670_2.png) [@matekb](https://community.auth0.com/u/matekb)\ **Post date:** [November 20, 2017, 11:51pm UTC](https://community.auth0.com/t/no-password-rest-email-being-sent/8765/3 "2017-11-20T23:51:14Z")
Yes, this fixed it! Thank you. ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [March 2, 2018, 5:57am UTC](https://community.auth0.com/t/no-password-rest-email-being-sent/8765/4 "2018-03-02T05:57:27Z")