# New users haven't been indexed after 2+ hours

**URL:** <https://community.auth0.com/t/new-users-havent-been-indexed-after-2-hours/52215>\
**Category:** Get Help\
**Tags:** search, bug, auth0\
**Created:** [October 26, 2020, 7:29pm UTC](https://community.auth0.com/t/new-users-havent-been-indexed-after-2-hours/52215 "2020-10-26T19:29:03Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![thisissami](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/thisissami/32/12846_2.png) [@thisissami](https://community.auth0.com/u/thisissami)\
**Post date:** [October 26, 2020, 7:29pm UTC](https://community.auth0.com/t/new-users-havent-been-indexed-after-2-hours/52215/1 "2020-10-26T19:29:03Z")

</div>

Hi guys - I created a handful of users this morning, and they still haven’t indexed. I know that there was scheduled maintenance for the indexing system, but the [notification for that](https://support.auth0.com/notifications/5f8dabdad1ca94000b9417a9) says that an index during this period should take at most 30 minutes. It’s been well over 2 hours since these users were created, and they still haven’t indexed, which is causing our User Experience to break.

Did something go wrong with the scheduled maintenance?

---

<div class="post-metadata">

**Author:** ![peter.piatetsky](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/peter.piatetsky/32/22438_2.png) [@peter.piatetsky](https://community.auth0.com/u/peter.piatetsky)\
**Post date:** [October 26, 2020, 7:43pm UTC](https://community.auth0.com/t/new-users-havent-been-indexed-after-2-hours/52215/2 "2020-10-26T19:43:30Z")

</div>

I’m having the same issue: [User login activity not updated](https://community.auth0.com/t/user-login-activity-not-updated/52213)