# New phone authentificator **URL:** \ **Category:** Get Help\ **Tags:** login-experience, new-universal-login-experience\ **Created:** [March 28, 2025, 2:52pm UTC](https://community.auth0.com/t/new-phone-authentificator/184651 "2025-03-28T14:52:09Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![kocsistunde6](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/kocsistunde6/32/73960_2.png) [@kocsistunde6](https://community.auth0.com/u/kocsistunde6)\ **Post date:** [March 28, 2025, 2:52pm UTC](https://community.auth0.com/t/new-phone-authentificator/184651/1 "2025-03-28T14:52:09Z")
I bought a new phone and I want to add my 2 accounts to the Guardian app on the new phone, but I don’t have the security key. Since I wasn’t logged into the app and there’s no such option, I don’t know how to transfer the data to the new phone. One email is kocsistunde@pharmaplaza.hu and the other is info@pharmaplaza.hu Please help me solve this problem. ---
**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\ **Post date:** [March 28, 2025, 3:39pm UTC](https://community.auth0.com/t/new-phone-authentificator/184651/3 "2025-03-28T15:39:46Z")
Hi @kocsistunde6 Welcome to the Auth0 Community! Please send a DM ( Direct Message ) to [@support](https://community.auth0.com/groups/support), mentioning the two email addresses, and we’ll be able to submit a Support case on your behalf requesting a MFA reset. Have a great one! Gerald ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [April 11, 2025, 3:40pm UTC](https://community.auth0.com/t/new-phone-authentificator/184651/4 "2025-04-11T15:40:01Z")
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