# Need to reset admin MFA to update credit card information **URL:** \ **Category:** Get Help\ **Tags:** one-time-password-otp-factor, mfa\ **Created:** [May 22, 2025, 9:23pm UTC](https://community.auth0.com/t/need-to-reset-admin-mfa-to-update-credit-card-information/187092 "2025-05-22T21:23:58Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![auth-service](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/auth-service/32/72182_2.png) [@auth-service](https://community.auth0.com/u/auth-service)\ **Post date:** [May 22, 2025, 9:23pm UTC](https://community.auth0.com/t/need-to-reset-admin-mfa-to-update-credit-card-information/187092/1 "2025-05-22T21:23:58Z")
Previous employee set up the account and left email and password but not the recovery key. Our company credit card was updated and now not able to pay Auth0. Developer can access the dashboard but we cannot update billing information. Please help ---
**Author:** ![nik.baleca](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/nik.baleca/32/68749_2.png) [@nik.baleca](https://community.auth0.com/u/nik.baleca)\ **Post date:** [May 22, 2025, 9:26pm UTC](https://community.auth0.com/t/need-to-reset-admin-mfa-to-update-credit-card-information/187092/4 "2025-05-22T21:26:17Z")
Hi @auth-service Welcome to the Auth0 Community! Please send a DM to the [@support](https://community.auth0.com/groups/support) group with the tenant name and the email address associated with the account in order to proceed further in assisting you! Kind Regards, Nik ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [June 5, 2025, 9:26pm UTC](https://community.auth0.com/t/need-to-reset-admin-mfa-to-update-credit-card-information/187092/5 "2025-06-05T21:26:44Z")
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