# Need to regain ownership of tenant

**URL:** <https://community.auth0.com/t/need-to-regain-ownership-of-tenant/189974>\
**Category:** Get Help\
**Tags:** email-verification, user-management\
**Created:** [July 31, 2025, 2:11pm UTC](https://community.auth0.com/t/need-to-regain-ownership-of-tenant/189974 "2025-07-31T14:11:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![david33](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/david33/32/73168_2.png) [@david33](https://community.auth0.com/u/david33)\
**Post date:** [July 31, 2025, 2:11pm UTC](https://community.auth0.com/t/need-to-regain-ownership-of-tenant/189974/1 "2025-07-31T14:11:54Z")

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Hi Auth0 team,

I’m currently having some trouble getting access to a tenant. My company SquadJobs (formerly [Include.IO](http://Include.IO)) configured a tenant tied to an internal application. Currently only I can sign in to that application using Google Auth, tied to one of my company email accounts, but I do not have any administrative access to the tenant.

Please help us regain access:

- **Tenant Name:** `lwt-staging.us.auth0.com`
- **Summary:** the admin was likely an `@include.io` alias that may have used Google Auth, and that the standard password reset flow was unsuccessful.
- **Request:** Need to begin ownership verification process

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**Author:** ![dawid.matuszczyk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dawid.matuszczyk/32/74550_2.png) [@dawid.matuszczyk](https://community.auth0.com/u/dawid.matuszczyk)\
**Post date:** [July 31, 2025, 2:27pm UTC](https://community.auth0.com/t/need-to-regain-ownership-of-tenant/189974/3 "2025-07-31T14:27:47Z")

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Hi @david33

Welcome to the Auth0 Community!

I’m sorry to hear you’re having trouble regaining access to the tenant. I’ll send you a DM with further instructions.

Thanks!  
Dawid

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [August 14, 2025, 2:28pm UTC](https://community.auth0.com/t/need-to-regain-ownership-of-tenant/189974/4 "2025-08-14T14:28:29Z")

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