# Need MFA Reset for Locked Auth0 Tenant (Cannot Access Dashboard)

**URL:** <https://community.auth0.com/t/need-mfa-reset-for-locked-auth0-tenant-cannot-access-dashboard/194981>\
**Category:** Get Help\
**Tags:** recovery-code-factor, mfa\
**Created:** [November 27, 2025, 8:05am UTC](https://community.auth0.com/t/need-mfa-reset-for-locked-auth0-tenant-cannot-access-dashboard/194981 "2025-11-27T08:05:00Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![andresduke](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/andresduke/32/70964_2.png) [@andresduke](https://community.auth0.com/u/andresduke)\
**Post date:** [November 27, 2025, 8:05am UTC](https://community.auth0.com/t/need-mfa-reset-for-locked-auth0-tenant-cannot-access-dashboard/194981/1 "2025-11-27T08:05:00Z")

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Hi team,

I need help resetting MFA for our Auth0 dashboard admin account.  
We can reset the password, but MFA blocks login and we no longer have access to the authenticator device.

**Email of account needing MFA reset:**  
marketing@creditcounsellors.com.au

**Tenant domain (from password-reset email):**

[dev-ocwfp3ztegy4ymv2.us.auth0.com](http://dev-ocwfp3ztegy4ymv2.us.auth0.com)

We can verify domain ownership if required.

Could you please reset MFA for this account so we can regain access to the tenant?

Thank you.

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**Author:** ![teodor.andrei](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/teodor.andrei/32/75320_2.png) [@teodor.andrei](https://community.auth0.com/u/teodor.andrei)\
**Post date:** [November 27, 2025, 8:07am UTC](https://community.auth0.com/t/need-mfa-reset-for-locked-auth0-tenant-cannot-access-dashboard/194981/3 "2025-11-27T08:07:05Z")

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Hi @andresduke and welcome to the Auth0 Community!

For us to be able to process your request, please send a DM containing your email address and your tenant name to the [Support Group](https://community.auth0.com/g/support).

Thank you and have a great day!  
Teodor.

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [December 11, 2025, 8:08am UTC](https://community.auth0.com/t/need-mfa-reset-for-locked-auth0-tenant-cannot-access-dashboard/194981/4 "2025-12-11T08:08:04Z")

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