# \[Need help\] Resetting MFA for a dashboard admin

**URL:** <https://community.auth0.com/t/need-help-resetting-mfa-for-a-dashboard-admin/133548>\
**Category:** Get Help\
**Tags:** admin-management, dashboard\
**Created:** [May 7, 2024, 3:22am UTC](https://community.auth0.com/t/need-help-resetting-mfa-for-a-dashboard-admin/133548 "2024-05-07T03:22:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Sayaka](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@Sayaka](https://community.auth0.com/u/Sayaka)\
**Post date:** [May 7, 2024, 3:22am UTC](https://community.auth0.com/t/need-help-resetting-mfa-for-a-dashboard-admin/133548/1 "2024-05-07T03:22:03Z")

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Hi there!  
I see the following article and post this topic, And would you please support it.  
[https://community.auth0.com/t/need-help-resetting-mfa-for-a-dashboard-admin/126413](https://community.auth0.com/t/need-help-resetting-mfa-for-a-dashboard-admin/126413)

Regarding my Auth0 account (dashboard admin account) that I used to use for work, I registered my MFA a few years ago and left it untouched. When I tried to use it again now, I realized that I had already disposed of the device with the MFA registration.  
I have also already lost the recovery code that was provided when I signed up.

I am posting from this account because I could not log into my work account and could not access the support center.

Best regards

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**Author:** ![ty.frith](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/ty.frith/32/58484_2.png) [@ty.frith](https://community.auth0.com/u/ty.frith)\
**Post date:** [May 7, 2024, 3:10pm UTC](https://community.auth0.com/t/need-help-resetting-mfa-for-a-dashboard-admin/133548/2 "2024-05-07T15:10:21Z")

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Hey there @Sayaka!

Please follow the steps outlined in the following topic - In particular creating a new message and tagging `@support`.

[https://community.auth0.com/t/account-locked-mfa-resets-requests/22920](https://community.auth0.com/t/account-locked-mfa-resets-requests/22920)

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [May 21, 2024, 3:10pm UTC](https://community.auth0.com/t/need-help-resetting-mfa-for-a-dashboard-admin/133548/3 "2024-05-21T15:10:55Z")

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