# Move TOTP MFA to new phone **URL:** \ **Category:** Get Help\ **Tags:** one-time-password-otp-factor, mfa\ **Created:** [July 20, 2025, 9:14pm UTC](https://community.auth0.com/t/move-totp-mfa-to-new-phone/189425 "2025-07-20T21:14:25Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![BFD64](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/bfd64/32/72075_2.png) [@BFD64](https://community.auth0.com/u/BFD64)\ **Post date:** [July 20, 2025, 9:14pm UTC](https://community.auth0.com/t/move-totp-mfa-to-new-phone/189425/1 "2025-07-20T21:14:25Z")
I just got a new phone and I need to be able to do MFA with the authenticator on the new phone insread of my old phone. My main problem is that I have a fingerprint passkey set up, which is fine, but I can’t remove or do anything with the TOTP MFA because of this and when I try to delete it I just get an infinit spinner and it never deletes. If I do somehow get this deleted will I be able to change the TOTP MFA to move it to the new phone. This is very frustrating, it shouldn’t be this hard. Maybe I am just missing something. Thanks, -Bil ---
**Author:** ![vlad.murarasu](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/vlad.murarasu/32/72793_2.png) [@vlad.murarasu](https://community.auth0.com/u/vlad.murarasu)\ **Post date:** [July 21, 2025, 11:38am UTC](https://community.auth0.com/t/move-totp-mfa-to-new-phone/189425/3 "2025-07-21T11:38:07Z")
Hi @BFD64, Welcome to the Auth0 Community! If you have difficulties, DM [@support](https://community.auth0.com/groups/support) to request an MFA reset. Have a good one, Vlad ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [August 4, 2025, 11:38am UTC](https://community.auth0.com/t/move-totp-mfa-to-new-phone/189425/4 "2025-08-04T11:38:24Z")
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