# MFA reset

**URL:** <https://community.auth0.com/t/mfa-reset/205331>\
**Category:** Get Help\
**Tags:** login\
**Created:** [November 12, 2026, 5:57am UTC](https://community.auth0.com/t/mfa-reset/205331 "2026-11-12T05:57:17Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![myra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/myra/32/81720_2.png) [@myra](https://community.auth0.com/u/myra)\
**Post date:** [November 12, 2026, 5:57am UTC](https://community.auth0.com/t/mfa-reset/205331/1 "2026-11-12T05:57:18Z")

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need to get into my prod account. I have the paid plan but had to log in from my other account to send this message.

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**Author:** ![nik.baleca](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/nik.baleca/32/68749_2.png) [@nik.baleca](https://community.auth0.com/u/nik.baleca)\
**Post date:** [November 12, 2026, 12:14pm UTC](https://community.auth0.com/t/mfa-reset/205331/3 "2026-11-12T12:14:16Z")

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Hi @myra

Welcome to the Auth0 Community!

Please send a DM to the [@support](https://community.auth0.com/groups/support) group with the tenant name and the email address associated with your Auth0 account in order to submit a support ticket on your behalf.

Pleaser state the issue that you are experiencing in accessing the production tenant.

Kind Regards,  
Nik