# MFA Reset Request - Locked out of my admin account **URL:** \ **Category:** Get Help\ **Tags:** recovery-code-factor, mfa\ **Created:** [June 16, 2026, 5:42pm UTC](https://community.auth0.com/t/mfa-reset-request-locked-out-of-my-admin-account/200890 "2026-06-16T17:42:05Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![dknappr](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dknappr/32/71085_2.png) [@dknappr](https://community.auth0.com/u/dknappr)\ **Post date:** [June 16, 2026, 5:42pm UTC](https://community.auth0.com/t/mfa-reset-request-locked-out-of-my-admin-account/200890/1 "2026-06-16T17:42:05Z")
Hello. I am completely locked out of my main administrator account due to an MFA issue (stuck on the code screen). I had to create this temporary forum account with my personal Gmail just to ask for help because I cannot log in normally. Could a moderator please send me a DM (Direct Message) so I can safely provide my real admin email and tenant name to open a support ticket? Thank you! ---
**Author:** ![nik.baleca](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/nik.baleca/32/68749_2.png) [@nik.baleca](https://community.auth0.com/u/nik.baleca)\ **Post date:** [June 16, 2026, 5:45pm UTC](https://community.auth0.com/t/mfa-reset-request-locked-out-of-my-admin-account/200890/3 "2026-06-16T17:45:40Z")
Hi @dknappr Welcome to the Auth0 Community! I have sent you a DM regarding the matter, looking forward to your reply! Kind Regards, Nik ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [June 30, 2026, 5:46pm UTC](https://community.auth0.com/t/mfa-reset-request-locked-out-of-my-admin-account/200890/4 "2026-06-30T17:46:00Z")
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