# MFA Reset Request for My Company Account

**URL:** <https://community.auth0.com/t/mfa-reset-request-for-my-company-account/186703>\
**Category:** Get Help\
**Tags:** one-time-password-otp-factor, mfa\
**Created:** [May 14, 2025, 7:52am UTC](https://community.auth0.com/t/mfa-reset-request-for-my-company-account/186703 "2025-05-14T07:52:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![pakapon.songsurin](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/pakapon.songsurin/32/71498_2.png) [@pakapon.songsurin](https://community.auth0.com/u/pakapon.songsurin)\
**Post date:** [May 14, 2025, 7:52am UTC](https://community.auth0.com/t/mfa-reset-request-for-my-company-account/186703/1 "2025-05-14T07:52:54Z")

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Dear Auth0 Support Team,

I would like to request a reset of the Multi-Factor Authentication (MFA) settings for the following company email account:

**Email:** [computer@kst-hatyai.com](mailto:computer@kst-hatyai.com)

We are currently unable to access the account due to issues with the MFA setup. Please assist us by resetting the MFA so we can reconfigure it accordingly.

If any verification is required, please let us know and we will provide the necessary information.

Thank you in advance for your support.

Best regards,  
Pakapon Songsurin  
IT  
Kiang Huat Sea Gull Trading Frozen Food

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**Author:** ![teodor.andrei](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/teodor.andrei/32/75320_2.png) [@teodor.andrei](https://community.auth0.com/u/teodor.andrei)\
**Post date:** [May 14, 2025, 9:17am UTC](https://community.auth0.com/t/mfa-reset-request-for-my-company-account/186703/3 "2025-05-14T09:17:26Z")

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Hi @pakapon.songsurin, and welcome to the Auth0 Community!

Please send a direct message to [@support](https://community.auth0.com/groups/support) with your email address and tenant name so we can assist you with the MFA reset.

Reference: [Account Locked: MFA Resets Requests](https://community.auth0.com/t/account-locked-mfa-resets-requests/22920)

Thanks,  
Teodor.

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [June 4, 2025, 12:34pm UTC](https://community.auth0.com/t/mfa-reset-request-for-my-company-account/186703/4 "2025-06-04T12:34:01Z")

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