# MFA Reset Please - Locked out of Dashboard

**URL:** <https://community.auth0.com/t/mfa-reset-please-locked-out-of-dashboard/203247>\
**Category:** Get Help\
**Tags:** auth0-dashboard, login\
**Created:** [September 10, 2026, 4:40pm UTC](https://community.auth0.com/t/mfa-reset-please-locked-out-of-dashboard/203247 "2026-09-10T16:40:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jenova-marie](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/jenova-marie/32/80759_2.png) [@jenova-marie](https://community.auth0.com/u/jenova-marie)\
**Post date:** [September 10, 2026, 4:40pm UTC](https://community.auth0.com/t/mfa-reset-please-locked-out-of-dashboard/203247/1 "2026-09-10T16:40:28Z")

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Hello and thank you for your time. This morning Google Authenticator came up having lost all my codes, totally empty. I’m now locked out of the Auth0 Dashboard. I’ve read other similar posts granting perms to message support. Please help.

Thanks so much!  
Jenova

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**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\
**Post date:** [September 10, 2026, 8:36pm UTC](https://community.auth0.com/t/mfa-reset-please-locked-out-of-dashboard/203247/3 "2026-09-10T20:36:03Z")

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Hi @jenova-marie

Welcome to the Auth0 Community!

I understand that you require a MFA reset for your Auth0 account.

Please send a DM ( Direct Message ) to our [@support](https://community.auth0.com/groups/support) group, forwarding all the information provided and confirming the **email address** of your Auth0 account and the **name of the tenant** where you are encountering this issue. You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.

Looking forward to your DM!

Have a great one,  
Gerald

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [September 12, 2026, 8:36pm UTC](https://community.auth0.com/t/mfa-reset-please-locked-out-of-dashboard/203247/4 "2026-09-12T20:36:12Z")

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This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.

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**Author:** ![Tiffani](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/tiffani/32/75235_2.png) [@Tiffani](https://community.auth0.com/u/Tiffani)\
**Post date:** [September 18, 2026, 12:09am UTC](https://community.auth0.com/t/mfa-reset-please-locked-out-of-dashboard/203247/5 "2026-09-18T00:09:45Z")

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