# MFA Recovery code, no backup **URL:** \ **Category:** Get Help\ **Tags:** auth0\ **Created:** [May 19, 2021, 12:05pm UTC](https://community.auth0.com/t/mfa-recovery-code-no-backup/63048 "2021-05-19T12:05:03Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![validaide-marcel](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/validaide-marcel/32/12776_2.png) [@validaide-marcel](https://community.auth0.com/u/validaide-marcel)\ **Post date:** [May 19, 2021, 12:05pm UTC](https://community.auth0.com/t/mfa-recovery-code-no-backup/63048/1 "2021-05-19T12:05:03Z")
Switched device from iPhone 7 to 12 but forgot to move over the Auth0 related information so cannot login or recover my account now 🙂 ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [May 19, 2021, 1:06pm UTC](https://community.auth0.com/t/mfa-recovery-code-no-backup/63048/3 "2021-05-19T13:06:00Z")
Hey there! In order to proceed, send me a private message here in the forum with the following information: - tenant name - tenant admin email - email of a user that you request the reset for (you) ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [May 25, 2021, 10:09am UTC](https://community.auth0.com/t/mfa-recovery-code-no-backup/63048/4 "2021-05-25T10:09:05Z")
Closing this one as it was solved. ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [May 25, 2021, 10:09am UTC](https://community.auth0.com/t/mfa-recovery-code-no-backup/63048/5 "2021-05-25T10:09:07Z")