# MFA - lost mobile app + recovery code

**URL:** <https://community.auth0.com/t/mfa-lost-mobile-app-recovery-code/190367>\
**Category:** Get Help\
**Tags:** one-time-password-otp-factor, mfa\
**Created:** [August 8, 2025, 4:24pm UTC](https://community.auth0.com/t/mfa-lost-mobile-app-recovery-code/190367 "2025-08-08T16:24:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![msoussi](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/msoussi/32/71440_2.png) [@msoussi](https://community.auth0.com/u/msoussi)\
**Post date:** [August 8, 2025, 4:24pm UTC](https://community.auth0.com/t/mfa-lost-mobile-app-recovery-code/190367/1 "2025-08-08T16:24:18Z")

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I Don’t have the MFA mobile app that I have used to create my auth0 account and I don’t have the recovery code. I’m blocked and can’t login. Any solution please?

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**Author:** ![vlad.murarasu](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/vlad.murarasu/32/72793_2.png) [@vlad.murarasu](https://community.auth0.com/u/vlad.murarasu)\
**Post date:** [August 8, 2025, 4:28pm UTC](https://community.auth0.com/t/mfa-lost-mobile-app-recovery-code/190367/3 "2025-08-08T16:28:04Z")

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Hi @msoussi,

Welcome to the Auth0 Community!

To proceed with your request, please send a DM to the [@support](https://community.auth0.com/groups/support) group with the tenant name and the email address associated with the account.

Have a good one,  
Vlad

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [August 22, 2025, 4:28pm UTC](https://community.auth0.com/t/mfa-lost-mobile-app-recovery-code/190367/4 "2025-08-22T16:28:40Z")

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