# MFA bug - involuntarily enrollment **URL:** \ **Category:** Get Help\ **Tags:** mfa\ **Created:** [October 18, 2017, 6:05pm UTC](https://community.auth0.com/t/mfa-bug-involuntarily-enrollment/8514 "2017-10-18T18:05:58Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![patrik.lermon](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@patrik.lermon](https://community.auth0.com/u/patrik.lermon)\ **Post date:** [October 18, 2017, 6:05pm UTC](https://community.auth0.com/t/mfa-bug-involuntarily-enrollment/8514/1 "2017-10-18T18:05:58Z")
In the last step of activating MFA on my account I decided to abort. This resulted in my account having MFA activated anyway. So there is some inconsistency when enrolling for MFA in that you can abort, but your account still being involuntarily enrolled. My problem is that I deleted my Guardian app, and I did not record the security code since I understood that MFA was never enabled. And now I’m unfortunately locked out from my account. How can I regain access to my account again? ---
**Author:** ![jmangelo](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/jmangelo/32/7923_2.png) [@jmangelo](https://community.auth0.com/u/jmangelo)\ **Post date:** [October 18, 2017, 10:01pm UTC](https://community.auth0.com/t/mfa-bug-involuntarily-enrollment/8514/2 "2017-10-18T22:01:58Z")
I’m assuming that you refer to your account as a dashboard admin, but if you can confirm that would be great. The reason I ask is because the actions to be taken are slightly different depending on if it’s a dashboard admin account or an end-user account on a specific tenant/domain. ---
**Author:** ![patrik.lermon](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@patrik.lermon](https://community.auth0.com/u/patrik.lermon)\ **Post date:** [October 18, 2017, 10:16pm UTC](https://community.auth0.com/t/mfa-bug-involuntarily-enrollment/8514/3 "2017-10-18T22:16:45Z")
Hi, correct, it’s as a dashboard admin. Sorry for not including this from start. ---
**Author:** ![lobo](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lobo/32/1216_2.png) [@lobo](https://community.auth0.com/u/lobo)\ **Post date:** [October 18, 2017, 10:35pm UTC](https://community.auth0.com/t/mfa-bug-involuntarily-enrollment/8514/4 "2017-10-18T22:35:25Z")
Hi @patrik.lermon would you mind sending me the email that needs MFA reset to [daniel@auth0.com](mailto:daniel@auth0.com) please? Thanks 🙂 ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [March 2, 2018, 5:57am UTC](https://community.auth0.com/t/mfa-bug-involuntarily-enrollment/8514/5 "2018-03-02T05:57:02Z")