# Lost recovery code, need mfa reset in order to add new phone **URL:** \ **Category:** Get Help\ **Tags:** recovery-code-factor, mfa\ **Created:** [March 20, 2025, 5:00pm UTC](https://community.auth0.com/t/lost-recovery-code-need-mfa-reset-in-order-to-add-new-phone/184216 "2025-03-20T17:00:33Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![mibrahim1](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/mibrahim1/32/71179_2.png) [@mibrahim1](https://community.auth0.com/u/mibrahim1)\ **Post date:** [March 20, 2025, 5:00pm UTC](https://community.auth0.com/t/lost-recovery-code-need-mfa-reset-in-order-to-add-new-phone/184216/1 "2025-03-20T17:00:33Z")
I need help accessing my dashboard. I have a new phone, lost recovery code and mfa set for old phone. Please help ---
**Author:** ![dawid.matuszczyk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dawid.matuszczyk/32/74550_2.png) [@dawid.matuszczyk](https://community.auth0.com/u/dawid.matuszczyk)\ **Post date:** [March 20, 2025, 5:02pm UTC](https://community.auth0.com/t/lost-recovery-code-need-mfa-reset-in-order-to-add-new-phone/184216/2 "2025-03-20T17:02:12Z")
Hi @mibrahim1 Welcome to the Auth0 Community! Can you send a DM to the [@support](https://community.auth0.com/groups/support) group with you tenant name and your Auth0 account email address? We’ll create a ticket on your behalf. Thanks Dawid ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [April 3, 2025, 5:02pm UTC](https://community.auth0.com/t/lost-recovery-code-need-mfa-reset-in-order-to-add-new-phone/184216/3 "2025-04-03T17:02:25Z")
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