# Lost my recovery-codes from Google Authenticator \[2\]

**URL:** <https://community.auth0.com/t/lost-my-recovery-codes-from-google-authenticator-2/95215>\
**Category:** Get Help\
**Tags:** phone-factor, mfa\
**Created:** [November 28, 2022, 11:16am UTC](https://community.auth0.com/t/lost-my-recovery-codes-from-google-authenticator-2/95215 "2022-11-28T11:16:38Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![amb](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/amb/32/36395_2.png) [@amb](https://community.auth0.com/u/amb)\
**Post date:** [November 28, 2022, 11:16am UTC](https://community.auth0.com/t/lost-my-recovery-codes-from-google-authenticator-2/95215/1 "2022-11-28T11:16:38Z")

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I’m a backend developer and I have troubles while my log in attempts to [https://auth0.auth0.com/u/login/identifier?state=](https://auth0.auth0.com/u/login/identifier?state=) because I’ve lost access to my Google Authenticator. One admin tried to help me, but she stops responding on my messages here and on emails. ([https://community.auth0.com/t/re-lost-my-recovery-codes-from-google-authenticator/94409](https://community.auth0.com/t/re-lost-my-recovery-codes-from-google-authenticator/94409))

Can someone else help me pls? It’s blocking me from work.

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [November 28, 2022, 12:46pm UTC](https://community.auth0.com/t/lost-my-recovery-codes-from-google-authenticator-2/95215/2 "2022-11-28T12:46:57Z")

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Hey there!

In order to handle that you need to message us here in the forum via private message tagging our [@support](https://community.auth0.com/groups/support) group and providing us with the following info:

- tenant name
- your email address

Thank you!

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**Author:** ![amb](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/amb/32/36395_2.png) [@amb](https://community.auth0.com/u/amb)\
**Post date:** [November 28, 2022, 1:22pm UTC](https://community.auth0.com/t/lost-my-recovery-codes-from-google-authenticator-2/95215/3 "2022-11-28T13:22:36Z")

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Hi @konrad.sopala!

I wrote to you via private message with info of tenant name and email. Also tagged [@support](https://community.auth0.com/groups/support) group, waiting for help, thanks

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [November 29, 2022, 10:31am UTC](https://community.auth0.com/t/lost-my-recovery-codes-from-google-authenticator-2/95215/4 "2022-11-29T10:31:36Z")

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Thank you! We’ll work on that shortly!

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [December 13, 2022, 10:31am UTC](https://community.auth0.com/t/lost-my-recovery-codes-from-google-authenticator-2/95215/5 "2022-12-13T10:31:56Z")

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