# Lost My Phone and Authenticator Key – Need Help! **URL:** \ **Category:** Get Help\ **Tags:** one-time-password-otp-factor, mfa\ **Created:** [June 2, 2025, 11:10am UTC](https://community.auth0.com/t/lost-my-phone-and-authenticator-key-need-help/187472 "2025-06-02T11:10:29Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![kimaiorg](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/kimaiorg/32/75098_2.png) [@kimaiorg](https://community.auth0.com/u/kimaiorg)\ **Post date:** [June 2, 2025, 11:10am UTC](https://community.auth0.com/t/lost-my-phone-and-authenticator-key-need-help/187472/1 "2025-06-02T11:10:29Z")
I’ve lost access to my phone and also the secret key I used for my Google Authenticator app. Now, I can’t log in because it requires the Authenticator code. I don’t have any backup codes or another device that’s logged in. Could someone please advise how I can recover my Auth0 account or reset the 2FA? Any guidance would be really appreciated! Thank you! ---
**Author:** ![vlad.murarasu](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/vlad.murarasu/32/72793_2.png) [@vlad.murarasu](https://community.auth0.com/u/vlad.murarasu)\ **Post date:** [June 2, 2025, 11:16am UTC](https://community.auth0.com/t/lost-my-phone-and-authenticator-key-need-help/187472/3 "2025-06-02T11:16:38Z")
Hi @kimaiorg, Welcome to the Auth0 Community! Please send a DM to the [@support](https://community.auth0.com/groups/support) group with the tenant name and the email address associated with the account in order to move forward with your request! Have a good one, Vlad ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [June 16, 2025, 11:17am UTC](https://community.auth0.com/t/lost-my-phone-and-authenticator-key-need-help/187472/4 "2025-06-16T11:17:31Z")
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