# Lost mfa setup in old phone. Not able to login

**URL:** <https://community.auth0.com/t/lost-mfa-setup-in-old-phone-not-able-to-login/183799>\
**Category:** Get Help\
**Tags:** one-time-password-otp-factor, mfa\
**Created:** [March 12, 2025, 7:48pm UTC](https://community.auth0.com/t/lost-mfa-setup-in-old-phone-not-able-to-login/183799 "2025-03-12T19:48:58Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mahil.kr](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/mahil.kr/32/71118_2.png) [@mahil.kr](https://community.auth0.com/u/mahil.kr)\
**Post date:** [March 12, 2025, 7:48pm UTC](https://community.auth0.com/t/lost-mfa-setup-in-old-phone-not-able-to-login/183799/1 "2025-03-12T19:48:58Z")

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Not able to login with auth code from authenticator. I lost it

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**Author:** ![nik.baleca](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/nik.baleca/32/68749_2.png) [@nik.baleca](https://community.auth0.com/u/nik.baleca)\
**Post date:** [March 12, 2025, 8:06pm UTC](https://community.auth0.com/t/lost-mfa-setup-in-old-phone-not-able-to-login/183799/3 "2025-03-12T20:06:24Z")

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Hi @apovlad

Welcome to the Auth0 Community!

Please send us a DM to the [@support](https://community.auth0.com/groups/support) group with your email and tenant name.

Kind Regrads,  
Nik

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [March 26, 2025, 8:06pm UTC](https://community.auth0.com/t/lost-mfa-setup-in-old-phone-not-able-to-login/183799/4 "2025-03-26T20:06:41Z")

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