# Lost account access due to missing MFA alternative

**URL:** <https://community.auth0.com/t/lost-account-access-due-to-missing-mfa-alternative/101920>\
**Category:** Get Help\
**Tags:** recovery-code-factor, mfa\
**Created:** [March 6, 2023, 5:26pm UTC](https://community.auth0.com/t/lost-account-access-due-to-missing-mfa-alternative/101920 "2023-03-06T17:26:32Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sburgheim](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@sburgheim](https://community.auth0.com/u/sburgheim)\
**Post date:** [March 6, 2023, 5:26pm UTC](https://community.auth0.com/t/lost-account-access-due-to-missing-mfa-alternative/101920/1 "2023-03-06T17:26:32Z")

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Hi there,

when setting up my account, I chose Google Authenticator as MFA method. Now my old phone doesn’t work any more and so I also lost my Authenticator codes for the account.

However, I also have a recovery code for the account but unfortunately, this doesn’t work for some reasons.

So is there a possibility to get access to my account again? Of course, I can identify myself via phone or video call or whatever is necessary. Would be nice if someone could give support.

Kind regards,  
Stefan

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**Author:** ![dan.woda](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dan.woda/32/18340_2.png) [@dan.woda](https://community.auth0.com/u/dan.woda)\
**Post date:** [March 6, 2023, 8:40pm UTC](https://community.auth0.com/t/lost-account-access-due-to-missing-mfa-alternative/101920/3 "2023-03-06T20:40:38Z")

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Hi @sburgheim,

Welcome to the Community!

Please see this FAQ: [Account Locked: MFA Resets Requests](https://community.auth0.com/t/account-locked-mfa-resets-requests/22920)

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [March 20, 2023, 8:41pm UTC](https://community.auth0.com/t/lost-account-access-due-to-missing-mfa-alternative/101920/4 "2023-03-20T20:41:20Z")

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