# Lost access to 2FA device **URL:** \ **Category:** Get Help\ **Tags:** login-experience, new-universal-login-experience\ **Created:** [June 23, 2025, 9:18am UTC](https://community.auth0.com/t/lost-access-to-2fa-device/188292 "2025-06-23T09:18:29Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![rostranfacesar](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/rostranfacesar/32/71444_2.png) [@rostranfacesar](https://community.auth0.com/u/rostranfacesar)\ **Post date:** [June 23, 2025, 9:18am UTC](https://community.auth0.com/t/lost-access-to-2fa-device/188292/1 "2025-06-23T09:18:29Z")
Hello, I have lost access to my device with the authenticator app (TOTP), and I can no longer log in to my Auth0 Dashboard account. After entering my email and password, I am prompted to enter a 2FA code, but there is no option like “Can’t access your authenticator?”. Could you please assist in disabling or resetting 2FA for my account? ---
**Author:** ![teodor.andrei](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/teodor.andrei/32/75320_2.png) [@teodor.andrei](https://community.auth0.com/u/teodor.andrei)\ **Post date:** [June 23, 2025, 3:15pm UTC](https://community.auth0.com/t/lost-access-to-2fa-device/188292/3 "2025-06-23T15:15:55Z")
Hi @rostranfacesar, and welcome to the Auth0 Community! Please send a DM to [@support](https://community.auth0.com/g/support) as described in this [Knowledge Article](https://community.auth0.com/t/account-locked-mfa-resets-requests/22920) and we’ll be able to restore your access in no time! Have a nice day! Sincerely, Teodor. ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [July 7, 2025, 3:16pm UTC](https://community.auth0.com/t/lost-access-to-2fa-device/188292/4 "2025-07-07T15:16:10Z")
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