# Locked out of MFA, need reset

**URL:** <https://community.auth0.com/t/locked-out-of-mfa-need-reset/204573>\
**Category:** Get Help\
**Tags:** help\
**Created:** [October 22, 2026, 2:54pm UTC](https://community.auth0.com/t/locked-out-of-mfa-need-reset/204573 "2026-10-22T14:54:22Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![pulavarthipavan](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/pulavarthipavan/32/81330_2.png) [@pulavarthipavan](https://community.auth0.com/u/pulavarthipavan)\
**Post date:** [October 22, 2026, 2:54pm UTC](https://community.auth0.com/t/locked-out-of-mfa-need-reset/204573/1 "2026-10-22T14:54:23Z")

</div>

Hi, I’m locked out of my personal Auth0 Dashboard account.

I lost the phone with Microsoft Authenticator, had no backup, and don’t have my recovery code.

Could an Auth0 support engineer please start a private message with me so I can share my account email and tenant name privately? Thank you.

---

<div class="post-metadata">

**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\
**Post date:** [October 22, 2026, 6:04pm UTC](https://community.auth0.com/t/locked-out-of-mfa-need-reset/204573/3 "2026-10-22T18:04:09Z")

</div>

Hi @pulavarthipavan

Welcome to the Auth0 Community!

I understand that you require a MFA reset for your Auth0 account.

### Recommended solution

Please send a DM ( Direct Message ) to our [@support](https://community.auth0.com/groups/support) group, forwarding all the information provided and confirming the **email address** of your Auth0 account and the **name/URL of the tenant** you are trying to access. You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.

Looking forward to your DM!

Have a great one,  
Gerald

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [November 1, 2026, 6:04pm UTC](https://community.auth0.com/t/locked-out-of-mfa-need-reset/204573/4 "2026-11-01T18:04:55Z")

</div>

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.