# Locked out of Auth0 Dashboard (sole admin) only prompts for “Security Key” (WebAuthn), no recovery

**URL:** <https://community.auth0.com/t/locked-out-of-auth0-dashboard-sole-admin-only-prompts-for-security-key-webauthn-no-recovery/201652>\
**Category:** Get Help\
**Tags:** free-trial, mfa\
**Created:** [July 14, 2026, 2:59pm UTC](https://community.auth0.com/t/locked-out-of-auth0-dashboard-sole-admin-only-prompts-for-security-key-webauthn-no-recovery/201652 "2026-07-14T14:59:48Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![roland.seer](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/roland.seer/32/71444_2.png) [@roland.seer](https://community.auth0.com/u/roland.seer)\
**Post date:** [July 14, 2026, 2:59pm UTC](https://community.auth0.com/t/locked-out-of-auth0-dashboard-sole-admin-only-prompts-for-security-key-webauthn-no-recovery/201652/1 "2026-07-14T14:59:49Z")

</div>

Hi, I’m locked out of my Auth0 Dashboard tenant and can’t access admin settings.

- Tenant domain: s—m
- Plan: Free
- Sole admin email: r—m
- Issue: Login suddenly changed to only prompt for **Security Key** (WebAuthn). It no longer offers Windows Hello PIN/biometrics or email code.
- I do **not** have any MFA recovery codes and do not have a security key enrolled/available.
- I’ve tried multiple browsers and private/incognito sessions.

Can someone advise the correct process for **Dashboard admin MFA reset / account recovery** for this tenant when there is only one admin?

---

<div class="post-metadata">

**Author:** ![nik.baleca](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/nik.baleca/32/68749_2.png) [@nik.baleca](https://community.auth0.com/u/nik.baleca)\
**Post date:** [July 14, 2026, 11:52pm UTC](https://community.auth0.com/t/locked-out-of-auth0-dashboard-sole-admin-only-prompts-for-security-key-webauthn-no-recovery/201652/4 "2026-07-14T23:52:07Z")

</div>

Hi @roland.seer

Please send us a DM to the [@support](https://community.auth0.com/groups/support) group with the tenant name and the email address of the Auth0 account associated with it in order to help you submit an MFA reset request ticket on your behalf.

Kind Regards,  
Nik

---

<div class="post-metadata">

**Author:** ![roland.seer](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/roland.seer/32/71444_2.png) [@roland.seer](https://community.auth0.com/u/roland.seer)\
**Post date:** [July 15, 2026, 3:50am UTC](https://community.auth0.com/t/locked-out-of-auth0-dashboard-sole-admin-only-prompts-for-security-key-webauthn-no-recovery/201652/5 "2026-07-15T03:50:05Z")

</div>

Thank you Nik, have just done so.