# Locked out - can't access Auth0 dashboard any more

**URL:** <https://community.auth0.com/t/locked-out-cant-access-auth0-dashboard-any-more/35911>\
**Category:** Get Help\
**Tags:** lock\
**Created:** [January 7, 2020, 10:14am UTC](https://community.auth0.com/t/locked-out-cant-access-auth0-dashboard-any-more/35911 "2020-01-07T10:14:04Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![flavia](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/flavia/32/18327_2.png) [@flavia](https://community.auth0.com/u/flavia)\
**Post date:** [January 7, 2020, 10:14am UTC](https://community.auth0.com/t/locked-out-cant-access-auth0-dashboard-any-more/35911/1 "2020-01-07T10:14:04Z")

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Hi,

I have been locked out of my account because I removed the Guardian app from my phone (I have MFA enabled).

I have exactly the same issue described here [http://community.auth0.com/t/locked-out-of-my-account/10156](http://here)

Can someone help me out?

Thank you,  
Flavia

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [January 7, 2020, 12:52pm UTC](https://community.auth0.com/t/locked-out-cant-access-auth0-dashboard-any-more/35911/3 "2020-01-07T12:52:21Z")

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Hey there @flavia!

Yep sure! Just follow the procedure described here:

[http://community.auth0.com/t/mfa-resets-requests/22920/3](http://community.auth0.com/t/mfa-resets-requests/22920/3)

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<div class="post-metadata">

**Author:** ![flavia](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/flavia/32/18327_2.png) [@flavia](https://community.auth0.com/u/flavia)\
**Post date:** [January 7, 2020, 3:13pm UTC](https://community.auth0.com/t/locked-out-cant-access-auth0-dashboard-any-more/35911/4 "2020-01-07T15:13:43Z")

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I’m a paying customer but I can’t log in, so I can’t file a ticket

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [January 7, 2020, 3:36pm UTC](https://community.auth0.com/t/locked-out-cant-access-auth0-dashboard-any-more/35911/5 "2020-01-07T15:36:17Z")

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No worries about that! Just follow the procedure and message me here in the community 🙂

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [January 22, 2020, 3:36pm UTC](https://community.auth0.com/t/locked-out-cant-access-auth0-dashboard-any-more/35911/6 "2020-01-22T15:36:18Z")

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