# JITBIT SSO integration not working

**URL:** <https://community.auth0.com/t/jitbit-sso-integration-not-working/194688>\
**Category:** Get Help\
**Tags:** login-prompt-new-experience, login-experience\
**Created:** [November 19, 2025, 6:05pm UTC](https://community.auth0.com/t/jitbit-sso-integration-not-working/194688 "2025-11-19T18:05:49Z")\
**Posts on this page:** 1\
**Showing post:** 3

<div class="post-metadata">

**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\
**Post date:** [November 19, 2025, 10:20pm UTC](https://community.auth0.com/t/jitbit-sso-integration-not-working/194688/3 "2025-11-19T22:20:05Z")

</div>

Hello @chaiashtekar

Welcome to the Auth0 Community!

Based on the error message that you are receiving ( ”message”: "No attribute was found to generate the nameIdentifier. We tried with: "), this indicates that your SAML integration does not have a valid user attribute ( such as `email` or `user_id` ) to use as the user identifier in the SAML assertion.

It does look unlikely, but I do suggest verifying that your Connection ( " Username-Password-Authentication " in this case ) has the same Identifier that is recognized in the SAML assertion as the Name Identifier. In your Auth0 Dashboard, you can go to Authentication → Database → Username-Password-Authentication → Attributes tab and make sure your attribute is configured.

Following this, ensure that you have the correct mappings set within your application’s SAML Addon. I recommend reading through our documentation on how to [Customize SAML Assertions](https://auth0.com/docs/authenticate/protocols/saml/saml-configuration/customize-saml-assertions) for more information, but the standard mapping for nameIdentifier ( when using email as the identifying attribute ) should be:

```auto
"nameIdentifierProbes": [
    "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress"
]

```

More useful documentations that I can share, which should help with the issue:

- [Customize SAML Name ID - #2 by marcelina.barycka](https://community.auth0.com/t/customize-saml-name-id/123956/2)
- [Customize SAML Assertions](https://auth0.com/docs/authenticate/protocols/saml/saml-configuration/customize-saml-assertions#:~:text=nameIdentifierProbes)

Hope this helped!  
Gerald

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