# Import/Export extension is not working (error included in details) **URL:** \ **Category:** Get Help\ **Tags:** export-user-list\ **Created:** [June 2, 2017, 11:45pm UTC](https://community.auth0.com/t/import-export-extension-is-not-working-error-included-in-details/6885 "2017-06-02T23:45:06Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![matt11](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@matt11](https://community.auth0.com/u/matt11)\ **Post date:** [June 2, 2017, 11:45pm UTC](https://community.auth0.com/t/import-export-extension-is-not-working-error-included-in-details/6885/1 "2017-06-02T23:45:06Z")
When I attempt to run the import/export extension I receive the following error: ![alt text][1] ---
**Author:** ![jmangelo](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/jmangelo/32/7923_2.png) [@jmangelo](https://community.auth0.com/u/jmangelo)\ **Post date:** [June 5, 2017, 5:20pm UTC](https://community.auth0.com/t/import-export-extension-is-not-working-error-included-in-details/6885/2 "2017-06-05T17:20:06Z")
Based on your assigned extension URL I’m assuming your account was provisioned through Heroku; if my assumption is correct and given this seems an issue specific to the authentication into the extension itself you should consider the reply to this post [Cannot configure authorization extension](https://auth0.com/forum/t/cannot-configure-authorization-extension/2912) as that may be the source of the issue: > This is a limitation of Auth0 accounts created through Heroku. **For now you will have to invite a new dashboard admin to your account, accept the invitation and configure the ~~authorization~~ extension with that new account**. ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [March 2, 2018, 5:54am UTC](https://community.auth0.com/t/import-export-extension-is-not-working-error-included-in-details/6885/3 "2018-03-02T05:54:20Z")