# I want to reset my password but the otp is not being delivered **URL:** \ **Category:** Get Help\ **Tags:** forgot-password, password-reset, auth0, login-experience\ **Created:** [October 22, 2026, 8:47am UTC](https://community.auth0.com/t/i-want-to-reset-my-password-but-the-otp-is-not-being-delivered/204553 "2026-10-22T08:47:53Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![tobilobaoladele68](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/tobilobaoladele68/32/81325_2.png) [@tobilobaoladele68](https://community.auth0.com/u/tobilobaoladele68)\ **Post date:** [October 22, 2026, 8:47am UTC](https://community.auth0.com/t/i-want-to-reset-my-password-but-the-otp-is-not-being-delivered/204553/1 "2026-10-22T08:47:53Z")
I tried to reset my login password but i did not receive the otp in my email. What could be wrong ---
**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\ **Post date:** [October 22, 2026, 10:52pm UTC](https://community.auth0.com/t/i-want-to-reset-my-password-but-the-otp-is-not-being-delivered/204553/3 "2026-10-22T22:52:41Z")
Hi @tobilobaoladele68 Welcome to the Auth0 Community! I understand that you are having issues with resetting your password, as you are not receiving the OTP code in your email. ### Official recommendations Please follow the below steps in order to narrow down the root cause of the issue: - check all folders of your email account, including Spam, as emails can sometimes get stuck in there; - if applicable, check with your email provider in case the password reset emails are getting stuck and to release them to your inbox; - the following steps outlined by our [Password Reset Emails Not Received](https://support.auth0.com/center/s/article/password-reset-emails-not-received) Knowledge Article: - - Utilize the Auth0 Authentication API endpoint documented under [Change Password](https://auth0.com/docs/api/authentication/change-password/change-password). - - Make a POST request to this endpoint as detailed in the official Auth0 documentation. This action is designed to send a password reset email directly to the user. This method serves as an alternative to the user-initiated **Forgot password** link in Universal Login. **Note:** If you are authenticating via a Social Login method such as Google, the password reset flow will not successfully send you an email, as the password is managed by the external Identity Provider ( in this case Google ) and not by Auth0. Please let us know if the above-mentioned steps have helped you regain access to your Auth0 account and tenant. Best regards, Gerald ---
**Author:** ![tobilobaoladele68](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/tobilobaoladele68/32/81325_2.png) [@tobilobaoladele68](https://community.auth0.com/u/tobilobaoladele68)\ **Post date:** [October 23, 2026, 8:32am UTC](https://community.auth0.com/t/i-want-to-reset-my-password-but-the-otp-is-not-being-delivered/204553/4 "2026-10-23T08:32:40Z")
I’ve checked my email to confirm but the issue still persists. ---
**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\ **Post date:** [October 26, 2026, 6:05pm UTC](https://community.auth0.com/t/i-want-to-reset-my-password-but-the-otp-is-not-being-delivered/204553/5 "2026-10-26T18:05:13Z")
Hi @tobilobaoladele68 Thank you for going through the outlined steps! ### Recommended solution Please send a DM ( Direct Message ) to our [@support](https://community.auth0.com/groups/support) group, forwarding all the information provided and confirming the **email address** of your Auth0 account and the **name of the tenant** you are trying to access. You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting. Looking forward to your DM! Have a great one, Gerald ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [November 5, 2026, 6:06pm UTC](https://community.auth0.com/t/i-want-to-reset-my-password-but-the-otp-is-not-being-delivered/204553/6 "2026-11-05T18:06:07Z")
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.