# I m not able to login to auth0 account. It always redirect me to recovery code page/one time passcode of auth app

**URL:** <https://community.auth0.com/t/i-m-not-able-to-login-to-auth0-account-it-always-redirect-me-to-recovery-code-page-one-time-passcode-of-auth-app/187333>\
**Category:** Get Help\
**Tags:** reset-password-prompt-new-experience, login-experience\
**Created:** [May 29, 2025, 8:40am UTC](https://community.auth0.com/t/i-m-not-able-to-login-to-auth0-account-it-always-redirect-me-to-recovery-code-page-one-time-passcode-of-auth-app/187333 "2025-05-29T08:40:03Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![rucha.rathi](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/rucha.rathi/32/72923_2.png) [@rucha.rathi](https://community.auth0.com/u/rucha.rathi)\
**Post date:** [May 29, 2025, 8:40am UTC](https://community.auth0.com/t/i-m-not-able-to-login-to-auth0-account-it-always-redirect-me-to-recovery-code-page-one-time-passcode-of-auth-app/187333/1 "2025-05-29T08:40:03Z")

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i m not able to login to auth0 account. It always redirect me to recovery code page/one time passcode of auth app  
pls do the needful for me at the earliest.  
i had mfa set up.. but by mistake, i removed it and cannot recover it now

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**Author:** ![dawid.matuszczyk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dawid.matuszczyk/32/74550_2.png) [@dawid.matuszczyk](https://community.auth0.com/u/dawid.matuszczyk)\
**Post date:** [May 29, 2025, 8:55am UTC](https://community.auth0.com/t/i-m-not-able-to-login-to-auth0-account-it-always-redirect-me-to-recovery-code-page-one-time-passcode-of-auth-app/187333/2 "2025-05-29T08:55:38Z")

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HI @rucha.rathi

Welcome to the Auth0 Community!

Can you send your Auth0 Account email address and your tenant name to the [@support](https://community.auth0.com/groups/support) group via DM? We will create a ticket on your behalf.

Thanks  
Dawid

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**Author:** ![rucha.rathi](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/rucha.rathi/32/72923_2.png) [@rucha.rathi](https://community.auth0.com/u/rucha.rathi)\
**Post date:** [May 29, 2025, 9:06am UTC](https://community.auth0.com/t/i-m-not-able-to-login-to-auth0-account-it-always-redirect-me-to-recovery-code-page-one-time-passcode-of-auth-app/187333/3 "2025-05-29T09:06:35Z")

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could you please tell me where to navigate and how to send Auth0 Account email address and your tenant name to the [@support](https://community.auth0.com/groups/support) group via DM?

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [June 12, 2025, 9:07am UTC](https://community.auth0.com/t/i-m-not-able-to-login-to-auth0-account-it-always-redirect-me-to-recovery-code-page-one-time-passcode-of-auth-app/187333/4 "2025-06-12T09:07:27Z")

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