# I lost my device and cant log in to my account to change the MFA

**URL:** <https://community.auth0.com/t/i-lost-my-device-and-cant-log-in-to-my-account-to-change-the-mfa/101674>\
**Category:** Get Help\
**Tags:** webauth-factor, mfa\
**Created:** [March 2, 2023, 5:08pm UTC](https://community.auth0.com/t/i-lost-my-device-and-cant-log-in-to-my-account-to-change-the-mfa/101674 "2023-03-02T17:08:20Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![miguel.vasquez](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@miguel.vasquez](https://community.auth0.com/u/miguel.vasquez)\
**Post date:** [March 2, 2023, 5:08pm UTC](https://community.auth0.com/t/i-lost-my-device-and-cant-log-in-to-my-account-to-change-the-mfa/101674/1 "2023-03-02T17:08:20Z")

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I lost my device and cant log in to my account to change the MFA

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [March 3, 2023, 8:14am UTC](https://community.auth0.com/t/i-lost-my-device-and-cant-log-in-to-my-account-to-change-the-mfa/101674/2 "2023-03-03T08:14:49Z")

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Hey there!

In order to solve that please send our [@support](https://community.auth0.com/groups/support) group a private message here in the forum with your tenant name and email. Thank you!

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [March 17, 2023, 8:15am UTC](https://community.auth0.com/t/i-lost-my-device-and-cant-log-in-to-my-account-to-change-the-mfa/101674/3 "2023-03-17T08:15:20Z")

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